Contact Us
Have a question about an order, a product, or how farmgate collection works? Get in touch — we'd love to hear from you.
Phone
The quickest way to get hold of us — especially for anything time-sensitive about an order or a collection.
If we can't take the call (we're often out on the farm), please leave a message and we'll get back to you.
Best for questions that aren't urgent, or where it helps to have a written record (product enquiries, wholesale, suggestions).
We aim to reply within one business day.
Where We Are
Pickering Family Farm is based in Quorrobolong, NSW 2325 — in the Hunter Valley, NSW.
We don't run a walk-in shop. Orders are placed online and collected from the farm at a pre-arranged time. The exact collection address is shared with you when your order is confirmed.
Find Us On Social
You're also welcome to message us on Facebook or Instagram — it's checked regularly during business hours and works well for quick questions or photos of what's in season.
Common Questions
How do I place an order?
Browse the online shop, add what you'd like to your cart, choose your collection date, and method of payment - it's that simple!
When can I collect?
Collections are typically scheduled for Friday afternoon from 3:30pm, and we also accommodate collections over the weekend.
Can I cancel or change an order?
Yes — just give us a call or email as early as possible so we can adjust before the product has been ordered in, picked, and packed. Stocked items can be added or removed, but if we have ordered your product in once the order has been placed it unfortunately cannot be changed.
Do you deliver?
Our standard model is farmgate collection. Get in touch if you have a specific delivery question and we'll let you know what's possible, we will try to work with you to make something work.